Updated Reporting Dashboard

Update Nov 29th 2021, the reporting dashboard is updated with new questionnaires:  WHO-5 and CORE-10. 

Who 5 questionnaire 

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On May 6th, 2021, a new version of the reporting dashboard will be released. We have made enhancements to support our customer’s range of reporting needs by improving the usability with new filtering capabilities, segmenting data for ease of use and enabling exporting options. We have segmented the dashboard data into four main categories to easily present the data and evaluate metrics that are important for measuring success.

• Clinical outcomes   
• Usage stats 
• Engagement    
• Supporter metrics     

See below for further details on each on these categories.   

Filters 

We have redesigned how the data set can be filtered. The main filters available are:    

• Program    
• Signup method    
• Client status    
• Support status    
• Date range    

Other filters relevant to your specific setup may include:   

• Department   
• Language   
• Team   
• Age Range   

Customers with multiple SilverCloud sites will now have the ability to view data across all sites or per site depending on specific admin permissions.

Data Categories

1. Outcomes    

In this section, we have provided breakdowns for the most widely used measurements: PHQ-9, GAD-7, CORE-10, WHO-5  and Perceived Stress Scale (PSS).  

This section is focused on a breakdown of recovery rate per month, distributions of pre and post scores, and tables with further metrics. There are also information boxes on this page containing the definitions and calculations for the data in the charts.   

2. Usage  

This section contains data relating to platform usage over time. You can see monthly breakdowns of account activations and breakdowns by signup method. There is also a breakdown of accounts by program usage. If additional filters are available, the corresponding breakdown will display. For example, if the filter for department is selected, the graph breakdown of user accounts by department is displayed. 

3. Engagement  

This section contains engagement stats such as details of user logins, breakdown of logins by month and module feedback ratings. These were previously available, but we have enhanced the view of these graphs. We have also enhanced how the module feedback comments are displayed. You can now see the rating, which module it was associated to and the comment (if one was provided). The module feedback table can also be exported to a csv.

4. Supporters 

 A table view with stats for each supporter such as capacity metrics, client engagement and outcome metrics is now available. As with other tabs all metrics are explained in the information box at top of the table.  This table can also be export to a csv file. 

Exports  

The ability to export the questionnaire data for all clients in the ‘Export Questionnaires’ tab at the top of the page still remains.   

In addition, the ability to export a PDF version of the new dashboard is available using the following buttons at the top of each section.