Improving the SilverCloud Program Experience

Changes to the home page

The Research

	Over 70% of people who use SilverCloud program, access them on mobile devices. With this in mind, we wanted to optimize the experience for mobile screens.
	User feedback indicated that the variety of different ways to navigate around a SilverCloud program proved to be overwhelming for some. The homepage in the original design was intended as a central jumping off point to different areas of the program. However, the fact that many of the actions and elements on the homepage were duplicated in other areas of the program, could be confusing at times.
	Prompted by this feedback, we carried out user testing to assess the architecture and navigation of a journey through SilverCloud. Previously a user would have started on the homepage and then navigated to the program page, on which they are then able to see an overview of the content available to them. The results from the user testing showed a preference for quicker access to the content by removing the homepage and allowing them to start directly on the program page.

The changes

When logging in, users now land directly on the program page. This means they are immediately back into the core content of SilverCloud and can navigate around more easily and intuitively. Streamlining the program's navigation in this way has significantly improved the user experience, particularly on mobile devices.

	Removes duplication
	Focusses on the program as the main structure
	Reduces the number of ways to get to each part of SilverCloud

Improved navigation

There is now one single way to navigate to each of the main areas of a SilverCloud program (where previously there were as many as five to get to single section).

Changes to the messaging layout

Previously, the coach page was quite dense, with a lot of information and avenues for navigation immediately presented to the user. Feedback indicated that this could be confusing, particularly on a mobile device.

To address this issue we have grouped all the content on the coach page into 4 distinct sections. At a glance, users can now identify where they need to go and navigate to it much more easily.

The coach messaging structure has also been updated to display in a format that is much more familiar to people who use popular messaging apps.

Alongside this release we have also made general improvements to the way SilverCloud looks. This has included usability and accessibility improvements, a simplified navigation and more consistent, industry-standard interaction designs.